There is a limit with the amount of calories to burn on a new user with 1 rep. Things to consider:
- Are they coming back, or did they have a single question?
- If they didn't take the time to read the help, will pointing them at the help be fruitful?
- How much effort did they put into their question to start?
For me, I hope I have a reputation for being fair and welcoming, but as our site grows towards that 10K visitors a day mark, moderation gets to become more and more work. Not just as an official mod with a diamond, but as our super users with all the powers of a mod.
I want this site to be welcoming, kind and patient. I also want this to be a community of experts who can teach me stuff and offer reliable answers. There should be a high bar set on the content here. I can be kind, patient and still have high expectations. I am hoping that other mod users and future elected mods think my ideas are the best.
EVERYBODY SHOULD QUESTION ME! MY OPINION IS RARELY THE BEST ONE! And I want to improve.
As much as I want to welcome new users; putting a less than stellar question on hold offers up a new personality test. Were they nice about the hold and offer to fix it, or did they get defensive and call into question the rules and implementation of those rules?
As a first timer with a rep of one, how could they know how our community works? A rude or defensive response is less likely to illicit help from me because I don't think they are willing to join us so much as use us. While this site is a great resources to the Internet for anybody to use, that is a side effect of moderating for experts who generate content.
EXAMPLE 1 - I want to help out:
Will I have to pay tax in India for a transfer into my account from the US?
EXAMPLE 2 - I am less interested in offering guidance:
Do you hate this answer? Leave a comment and tell me! I value criticism.