Customer Complaint Question

Question

I am looking at the question Why does FlagStar Bank harass you about payments within grace period?. In my opinion, it falls into the category of "customer service" type questions that should be resolved with the company in question. On the flip side, it can be made generic, "Can a bank call me to request payment day before the grace period is over?" And even then, it would seem the answer is a simple "yes."

Yet, the question has 2 helpful responses, no down votes, and no votes to close.

Is this question off-topic?

Answer 1

I say that it is on-topic as-is.

We want to encourage question askers to post lots of details about their situation. Editing out the name of the bank in question serves no purpose. The name of the bank is an important detail, as evidenced by the answers that have come in; answerers have been able to confirm that it is common practice for this bank, and the OP is not alone in his experience.

Remember, "too localized" is no longer a close reason. We want specific details in questions, because they make better answers possible.

Answer 2

If it can be generalised without making the answers incorrect and without reducing the helpfulness I think that the edited question then becomes more than the sum of its parts becoming, therefore, certainly on topic. The grey area lies where the answers are too specific to the question and cannot be edited to repair the damage caused by the change. Since a generalised answer to this question is unquestionably on topic and useful I think that that is the way to go. Apologies if I did anything out of turn; I've not been opinionated enough to reply on a meta yet.